FAQS
Answers to COmmon Questions
Is Shipping Calculated?
No. We temporarily have enabled Combined-FLAT RATE shipping that covers the Continental U.S. and Europe. (EXAMPLE: Buy Two Small Soaps and One Large Model = You will be charged the rate of the model and the soaps will ship free, or, combined at no additional fee.)
How do I pay for my order? Is it secure?
Yes. Very Secure. Our checkout process is powered by PayPal, Stripe, Venmo, three of the most trusted online payment solutions on the web. Because of this, Gate72 has all the same securities and payment fraud protection as the leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
Because of this, you do not need an account with G72. Besides, we do not have the resources to manage accounts on a daily basis. We are a family owned, very small hobby business.
Can i buy colored tees on g72?
Our Colored Tees, Pillows and Various other items are ordered and shipped directly from our Vendor(s).
SHIPPING OUTSIDE THE U.S.
NEW EU Customs tariffs charges average $20-$40 upon delivery. Be prepared to pay your postal service this fee. DO NOT ORDER with us if you refuse to pay this additional EU Tariff/fee | check with your local postal service for more information before ordering
Our temporary FLAT RATE solution may or may not give you to correct results. If you feel the shipping rate is incorrect, please contact us Here to request a calculated cost.
DO NOT order Matches, Amenties Kits that contain toothpaste or lotions.
RETURN POLICY
You can return any unsealed or boxed collectible item within 14 days unless it’s damaged or heavily used. Made-to-Order items require a 20% restock fee (Coasters, Mouse Pads, White T-Shirts). Please follow the guidelines to return any Vendor items from TeeSpring or Zazzle. Models can only be returned in their original plastic sealed box.
What if something is wrong with my order?
If you have a problem with an order, please contact us directly through the Contact page.